Remote Support is a program that enables computer (A) to be controlled from computer (B) as if the operator at computer (B) was sitting in front of computer (A), or even simpler, this program lets me control your computer without even being there.
The program is very small, only takes a few seconds to download, when you “run” it nothing is installed on your computer so you don’t have to worry about your other programs being upset. In Techie speak we say it runs in volatile memory only (RAM) and it is not permanent.
The benefits with using the Remote Support tool are:
Call us and organise a technician to be available for the remote support session. Your Technician can help guide you through the following steps
Select run when prompted at the bottom of your screen:
Click Accept/Yes/Run on any dialog boxes that may appear warning you of installing a program. We can assure you this program is 100% safe. Rightly so your browser is warning you that the program may allow remote access
Read and accept the disclaimer box when it appears:
Give your technician on the phone the details listed in the next box that appears: