REMOTE SUPPORT Technology Solutions Teamviewer Remote Support is a program that enables computer (A) to be controlled from computer (B) as if the operator at computer (B) was sitting in front of computer (A), or even simpler, this program lets me control your computer without even being there. The program is very small, only takes a few seconds to download, when you “run” it nothing is installed on your computer so you don’t have to worry about your other programs being upset. In Techie speak we say it runs in volatile memory only (RAM) and it is not permanent. The benefits with using the Remote Support tool are: we can get to work on your problem almost immediately there is no travelling involved so it is cheaper we can talk to you on the phone at the same time we are working on your computer everything we do on your computer is visible to you at the other end and we are saving the planet

Instructions

Call us and organise a technician to be available for the remote support session. Your Technician can help guide you through the following steps