I had an issue this week where a business client that normally had a good internet connection was experiencing really slow service and timeouts.

The router was saying it was connected, however tried another router just in case this was at fault, same issue. Potentially there could be a number of reasons for this problem so I applied the usual precautionary checks. However in this instance the issue was relatively simple;

The client was on a 5 gig plan. This issue here is that if the client used more than the allotted 5 GIG of data, their connection was “throttled” back to dial up speeds, frankly the connection was almost unworkable.

A phone call to the service provider confirmed this was the issue and the type of connection was changed over the phone with the clients ok. The end result was the internet plan was changed overnight resulting in things being back to normal the next day.

What to do?

  • If you have had an internet connection for some time it may pay to review what you are getting.
  • Check to see if you have a capped rate and check to see if you go over your capped rate what happens to your service?
  • Does it “throttle you down” or will it continue and you just pay for the extra data you might have?

It may save some heartache!

So if you’re in need of some help with getting the right internet plan, or even just some friendly advice, get in touch with us.

To discuss how Tech Solutions can help you call us on 0800 878 878.